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19
TROUBLESHOOTING GUIDE
PROBLEM POSSIBLE CAUSE CORRECTION
Unit does not operate. The unit is unplugged Plug in the unit.
Breaker is tripped or fuse is blown. Reset breaker or replace fuse. Check to make
sure there is not a short in the electrical circuit.
Ice machine selector switch is in the Set the rocker switch on the grill of the
“OFF” position. machine to the “ON” position.
Unit operates but does not The unit has just been started and Ice produced when the unit is initially
produce any ice. it has been less than 6 hours. started will melt off in the bin. This is normal
operation. Check the unit in 24 hours for ice
accumulation in the bin.
Typical ice production cycle can Check the unit in 24 hours for ice
take up to 1.5 hours. accumulation in the bin.
The selector switch is in the “OFF” Set the rocker switch on the grill of the
or “CLEAN” position. ice machine to the “ON” position.
No water in the reservoir.
Make sure that the reservoir drain plug is installed.
Check the water line to the unit to make sure it is
on and that there are no restrictions or kinks in the
line. Check all filters to make sure they are not
restricted or plugged.
Distributor tube is restricted. See “Cleaning the Ice Machine System” section for
cleaning the unit for proper operation.
Build-up of deposits on evaporator See “Cleaning the Ice Machine
plate. System” section for cleaning the unit for proper
operation.
Condenser fan air flow is restricted Make certain the grill in the front of the unit is free
and open for proper air circulation. Check and clean
the condenser coil by removing the grill in the front
of the unit. Clean the condenser with a vacuum and
brush attachment.
Room and/or water temperature Move the unit to an area where ambient
is too warm. temperature is below 90°F. The unit should not be
placed next to a heat source such as an oven.
Check for cold water connection.
Leaking drain valve See “Cleaning the Ice Machine System” section for
cleaning the unit. This will also dissolve and flush
out foreign material in the drain valve.
Inadequate drain system Restriction in drain lines will cause ice in the bin to
melt. If using a gravity drain, make certain there are
no kinks or restrictions in the drain lines. If using a
drain pump, check the inlet screen, discharge line,
and vent line for any build-up or restrictions.
Grid cutter is unplugged Plug in the grid cutter so that ice slabs can be cut
into cubes.
Ice is not clear Low water in level in reservoir. Make sure that the reservoir drain plug is installed
properly. Check the water line to the unit to make
sure there are no restrictions or kinks in the line.
Check all filters to make sure they are not restricted
or plugged.
Softened water supply Make certain that water line is not connected to the
water softener.
Room temperature it too cold. Move to an area where room temperature is above
55°F
.
18
PREPARING THE ICE MACHINE FOR
STORAGE
If the ice machine is moved, not used for an extended
period of time, or will be in a area below 45°F (7.2°C), it
is necessary to remove the water from the ice making
system.
Step 1: Clean the ice machine (refer to page 11.)
Step 2: Drain and remove water from ice making system.
1. Turn off the water supply to the ice machine.
2. Disconnect the water supply fitting at the inlet of the water valve.
3. Switch the rocker switch to “CLEAN” for approximately 1 minute. This will energize and open the water valve
and remove most of the water from the water valve and the water valve’s outlet water line to the reservoir.
4. Switch the rocker switch to “OFF”. This will energize and open the drain valve to drain the reservoir and the
ice machine drain system.
5. Unplug the unit from the electrical outlet.
6. Remove the back panel from the rear of the unit.
7. Disconnect the water valve’s outlet water line to the reservoir and drain the remaining water left in the water
line trap area.
8. Reconnect the water valve outlet water line and tighten the compression nut to a watertight seal.
9. Reinstall the unit’s back panel.
10. Clean and dry the ice machine’s storage bin.
11. Prop the door open for air circulation to prevent mold and mildew.
12. Leave the water supply line disconnected or reconnect the supply line and leave it shut off. DO NOT turn the
water and allow water to enter back into the water valve.
STEP 3: Drain water from optional drain pump, if applicable.
1. Remove the drain pump from the ice machine. (Refer to drain pump installation instructions).
2. Drain the water in the drain pump’s reservoir by running the pump upside down and allowing water to drain
through the pump’s inlet and vent tube fittings.
3. After all water is drained, reinstall the drain pump. Make certain all tubing is installed and all hose clamps are
tight. (Refer to drain pump installation instructions).
Step 4: Restart the ice machine when ready for use.
1. With the rocker switch in the “OFF” position, plug the unit into an electrical outlet.
2. Reconnect or turn on the water supply line.
3. Reconnect drain tubing if removed.
4. Turn the rocker switch to the “ON” position.
5. Check the water inlet, drain lines, and fittings for any water leaks.
6. Check drain pump, (if applicable), operation by pouring approximately 2 quarts (1.9 L) of water into the ice
storage bin. The drain pump should activate and discharge water. (Refer to drain pump installation
instructions). Check for water leaks at all hose connections.
TROUBLESHOOTING GUIDE
PROBLEM POSSIBLE CAUSE CORRECTION
Water keeps backing up Drain pump tubing kinked or
Check inlet, discharge, and vent line tubing for
into ice bin (drain pump). restricted any kinks or restrictions and repair as needed.
Inlet screen to the drain pump is Clean the inlet screen to the drain pump.
restricted.
Drain pump and/or the ice machine
Check and level the drain pump and the
are not level. ice machine if necessary.
The drain pump cycles on Vent line to the drain pump is Check the vent line for any restrictions or kinks
and off erratically. restricted or kinked. and repair as needed.
Discharge line is restricted or kinked. Check the discharge line and connection to the desired
drain for any restrictions or kinks and repair as needed.
The drain pump is not level. The drain pump must be level. Check for level on the
top of the drain pump case and adjust the tubing or use
shims to level.
CAUTION
This ice machine must have all water drained and removed to
prevent ice machine damages as well as possible water damage to
the surrounding area in freezing conditions. These damages are not
covered under warranty.
WARNING
Do not use any type of anti-freeze or other solutions as a
substitution for properly draining the ice machine.
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